Unable to restart macbook

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i have turn off manually, whenever go update or restart update, mac close everything, hang there, can access dock , everything.
 

please use system information view s.m.a.r.t. status of disk/drive of os x startup volume. status verified?

use disk utility verify hfs plus file system. appear ok?

if file system appears ok:
  1. reproduce shut down/logout problem (the problem seems prevent restart)
  2. use key chord sysdiagnose @ time of problem; patient not expect end result presented automatically
  3. when next start os x, use feedback assistant; include result of sysdiagnose.
after feedback apple, can try following:
  • with terminal, run first command below
  • copy terminal output, paste topic
  • be prepared enter admin password @ command line
  • run second command below.
first command

code:
sw_vers ; softwareupdate -l
second command

code:
sudo softwareupdate -v -i -a
reference

apple sysdiagnose – answer in ask different
 


Forums Macs macOS OS X Yosemite (10.10)


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