Totally Frustrated with Apple Care Que

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i have spent 6 hours of life getting defective ip6 replaced.

yes, did send me new phone, after several rounds of blank phone , set new? blank phone , restore up.

each call, go 2 queues , on hold 15-30 minutes each time before live person.

no system. , frustrating,
 

i remember 1 time brother on hold cricket, wait time of "less 90 minutes"
 


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