Resolved PayPal refund advice

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hi,

i'm writing on behalf of friend in situation sounds fishy me, i'd second opinion.

bought product site, , paid using credit card via paypal. product ended being defective. when friend contacted company via email, offered him 20% refund. wasn't happy such small refund on $110 product decided take given.

2 weeks later, yet see sign of refund contacted company again , asked when should expect receive it. turns out they'd given him account credit off next purchase, rather refund. less impressed this, there wasn't going next purchase after mess. when asked actual refund promised, changed tactics , offered 50% refund, wanted bank account number.

wrong in thinking could/should refunding paypal account? alarm bells going off else? break paypal policies? i've heard pp buyer-friendly (at least ebay purchases, not sure directly commercial sites), should friend contact paypal, or of legitimate?
 

that sounds pretty whack.... have them contact paypal sure. if product defective they'll either a) tell seller full refund or b) perform refund , take out of seller's account.
 


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