Forgot iCloud password situation, w/ Apple reply included

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this situation got customer other day (i work telecommunication company):

didn't know icloud password, had find iphone on , wanted stop asking them every 3 seconds sign icloud, , of course couldn't sign out of because had find iphone on.

friends old iphone , communicated him on phone , asking him things rid of icloud guys phone sold too.

tried reset password, , sent confirmation hotmail don't know password that, , tried resetting hotmail worst experience of life , didn't work either.

called apple, got nicest lady ever, needed speak owner of icloud, didn't have in store, , said in situation can't reset password send next tier in our tech support , work you.

been few weeks , have not heard him assume apple runs , has policy set in extreme cases reset passwords on phone?

interesting situation thought i'd share experience if in need of help.
 

i had happen in past, not same, similar extent.

able call , resolved on phone speaking 2nd level support.
 


Forums Apple and Apple Services Apple Music, Apple Pay, iCloud, Apple Services


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