500gb to toshiba external drive not recognized

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500gb toshiba external drive not recognized on imac 5k, on laptop can see not in imac, on bootcamp windows 8.1. called apple customer care couldn't make recognize. format drive , in ntfs , exfat32. if put usb stick on sub slot on imac recognized.
 

does show in disk utility? when plug in can feel hdd spinning in enclosure?
 


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